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Paragon Customer Support

For Paragon Customer Support:
Email: [email protected] 
Call: 877-MLS-HELP / 877-657-4357
M-F: 6am-8pm / Saturday: 9am-3pm
Sunday: 11am-3pm / CST
2020 Q4 & Year End Stats Report
Check out the 2020 4th Quarter and End of Year Stats Report by clicking below.
Click Here for the Report
2020 Awards & 2021 Installation Jan. 21st
Make sure you don't miss the Virtual Awards and Installation of our Board of Directors on Thursday, January 21st at 8AM via Zoom. Followed by Caravan.

Association News

MLS Rules & Regulations Update
Check out the updated MLS Rules & Regulations by CLICKING HERE.
The Updates mainly address photos in the MLS.

Section 1.21.0: MEDIA: At least one digital image (photo/plat map/rendering) of each property listed in the MLS shall be submitted to the Service immediately upon saving the listing as “Active,” except where sellers expressly direct that photographs of their property not appear in the MLS compilations. Written documentation requesting that a digital image not be submitted, signed by the seller, should be available for review if requested by the Service.

If the listed property has a dwelling, at least one photo must be a front exterior view of the property structure for sale with the exception that for vacant land, a plat or map of the specific property is acceptable. All photos uploaded must be representative of the property, landscape, views, neighborhood, and surrounding community. If using a photograph (excluding artist renderings) that is similar to but not a photograph of the actual listing, users must include a disclaimer “example photo” across the photograph or in the caption. (Adopted 10/20)

Section 1.21.1: VIRTUAL STAGING: “Virtual Staging” is defined as using photo editing software to create a photo or conceptual rendering of what a room and/or property could look like, if it were staged or lived in.

  1. Prohibited Inclusions: Modifying photo(s)/rendering(s) to include visual elements not within a property owner’s control is strictly prohibited. Example: Editing in a view of the beach or waterway that is not physically possible from the specified location in the real world.
  2. Prohibited Exclusions: Modifying photo(s)/rendering(s) to exclude visual elements not within a property owner’s control is strictly prohibited. Example: Removing power lines, other structures and/or nearby roads.
  3. Permitted Uses: Modifying photo(s)/rendering(s) to include personal property items not conveyed with the real property is permitted. Permitted personal property modifications include, but are not limited to:
    1. Applying digital photos of furniture, mirrors, artwork, plants, etc. into a photo of an empty room.
    2. Removing existing furniture from a photo and replacing it with digital images of furniture, mirrors, artwork, plants, etc.

Disclosure of virtually-staged photo(s) is required to be readily visible on the image, and a non-staged image must be included immediately following or preceding the virtually-staged photo(s).

  1. Permitted Virtual Staging and Listings of Properties Not Fully Constructed: Virtually-staged photo(s)/rendering(s) on either (a) To-Be Built or (b) Under Construction is permitted for all facets of real property to be conveyed to a buyer in a sale.

Disclosure of virtually staged photo(s)/rendering(s) is required on the image and a non-staged image must be included immediately following or preceding the virtually staged photo(s). (Adopted 10/20)

UPDATED: CLICK HERE: Safety Guidelines for Realtors®
CLICK HERE – Coronavirus Aid, Relief, and
Economic Security Act
As Florida continues to re-open, the Association is taking a phased approach to re-opening our office. This phased approach will help ensure that we do not put anyone, staff or members, at risk. Please take a look at the following re-opening phases and safety guidelines.
Phase 2: Office Open for Appointments – Began June 15th
During this period, the SCIAR office will be staffed by all employees, however, Office hours of operations may vary due to COVID-19 Updates, CDC rules, and local/state/national recommendations: 
  • No meetings will be allowed in the SCIAR Training or Board Room
  • Members may come to the office with a scheduled appointment only
  • Entry for members will be permitted via the 2nd door into the large meeting room only
  • Must wear a face covering and utilize hand sanitizer when entering the building
  • All members and employees will maintain the 6 foot rule and a majority of the meeting should be done in the large meeting room to ensure proper distance.
  • SCIAR Staff will continue to maintain all ZOOM Virtual Meetings 
Timeline: Phase 2  began June 15th (Subject to Change based on local/state/national updates and CDC guidelines) 
Phase 3 Safety Guidelines & Procedures will be announced at a later date.
Timeline: To be Determined
As we get closer to Phase 3 we will send out more details. All safety guidelines will be posted at entry doors and around the Association Office. Hand Sanitizer and masks will be available, but if you have a scheduled appointment, please try to bring your own face covering as these are in limited supply.
If you have any questions or concerns, please feel free to contact me at 239-472-9353 or [email protected]
Thank you and stay safe.
Bill Robinson
Sanibel & Captiva Islands Association of REALTORS®

Below are the direct numbers and e-mail addresses to staff who are available for any questions or help from 8:30 am to 5:00 pm Monday through Friday.

     Bill – 239-472-9353 – Any questions
     Megan –  Education/Communications
     Sharon – Billing or Membership Questions

Florida Realtors News

Homesnap Mobile App

Homesnap Pro Mobile App
Homesnap University: Resource Guide & Tutorials
  • Email: [email protected]
  • Phone: 800-431-5509
  • Hours:
    • Monday – Friday: 9:00 A.M. – 8:00 P.M. ET
    • Saturday: 9:00 A.M. – 6:00 P.M. ET
    • Sunday: 10:00 A.M. – 5:00 P.M. ET

Paragon Tips

Helpful guides, webinars, videos, and system support links can be accessed by clicking on the links to the left. 
Tips for using the Paragon system:
Paragon RequirementsClick here for system requirements and browser compatibility information. 
Navigating the Paragon Home Page: The Paragon Home page is the users dashboard. All Paragon tools can be launched from the Home page.  Click here for more information on how to Navigate the home page.
Set up your User PreferencesClick here for information on setting up your Preferences. 
Set up your Collaboration Center siteClick here to learn about the Collaboration Center preferences wizard.  
Free Live Webinars: Paragon offers live and interactive webinars.  Users are encouraged to utilize these resources.  Paragon is continuously enhanced, so users can learn how the new enhancements improve the Paragon system.
Recorded Training: Recorded webinars and training videos are available on the Help Site. 

Compatible Browsers:  

Tablets:  iPad (iOS 11.3.1 or later); Android (8.1.0 OREO or later)

Community Support: Click here to go to Community Support. 

Ask a Question: Paragon users across the nation post questions and receive answers.  Users can search for questions and their answers, or post the question if it has not been asked.  A Paragon expert will answer your questions.
Share an Idea: Users can also post a Paragon enhancement recommendation or “like” an existing enhancement recommendation to help the Paragon team determine which enhancements are more important to the user.
Report a Problem: Users who find an issue in Paragon can complete a problem form.
Give Praise: If a user has received great service from someone at BK, please let the BK team at Paragon know!

Do you have a new assistant or a new agent in your office? Click below to find the different applications for Primary or Secondary Membership, Personal Assistants, Administrative Assistants, or MLS Only Subscription.

Stop By Our Office

Come in and check out the REALTOR® Store or attend a class. Or simply come by to ask a question. We are open Monday through Friday from 8:30am to 5:00pm. Located directly behind Wind’s Beach Shop, on the 2nd floor above Finnimore’s Bike Rentals.

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